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ANSWERS TO YOUR QUESTIONS

About Jewellery

IIS THE JEWELLERY 100% SOLID GOLD OR GOLD-PLATED?
Our products are made out of the highest quality materials, including stainless steel, sterling silver, or brass with 5 times gold/white gold plating.

WILL IT FADE AND TURN MY SKIN GREEN?
Our jewellery is plated 5 times of real gold. It should not fade if you take care of it. Dry it if it gets wet. Stainless steel jewellery will always shine as it is. Contact us if you do encounter any problems.

ARE THE STONES REAL DIAMONDS?
We use 5A CZ stones, totally clean and transparent, an excellent alternative to VS diamond as it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphire was developed to be more durable with better optical characteristics than a diamond while maintaining an ethical standard to protect our environment. We also offer higher quality diamonds like VS/VSS diamonds for custom jewellery.
HOW SHOULD I STORE/PROTECT MY JEWELLERY?
Jewellery should be kept dry. If your jewellery is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes, or other chemical products.
CAN I TAKE A SHOWER WHEN WEARING YOUR JEWELLERY?
Our jewellery is plated 5 times of real gold. It should not fade if you take care of it. Dry it if it gets wet. Stainless steel jewellery will always shine as it is. Contact us if you do encounter any problems.

About Chain

IS IT HALLOW?
No, it is not hollow. It's solid.
CAN A PENDANT BE PUT ON THIS NECKLACE?
You can just have to make sure the opening on the pendant is large enough.
WHAT METAL IS THE GOLD PLATED ONTO?
The base material is stainless steel, plated with 14k gold /white gold on the surface.
WHAT SIZE PENDANTS WILL FIT ON THIS ROPE CHAIN?
Any pendant that will fit the thickness of the 3mm rope chain. Usually, people wear a pendant that is 1.5" to 3" though it's up to the person wearing it to decide what looks best.
DOES FRANCO CHAIN TANGLE EASILY?
No, it is resistant to twisting due to the design of the chains. It has never twisted.

DOSE TENNIS CHAIN GLISTENS AND HAS THE SAME APPEARANCE AS A REAL DIAMOND CHAIN?
Yes, absolutely. It's midway between delicate and bold. A heavier pendant would look great on this chain.

About Earring

CAN WE WEAR THESE 24 HRS A DAY?
We don’t recommend wearing it when sleeping.
DO THE BACKS LOCK ON?
Yes, the back of each earring can be fixed.
DOES THE STONE EASY TO FALL?
They are micro paved, not glued, not easy to drop.
IS THIS NICKEL-FREE?
Yes, these are nickel-free. Under the platinum plating (which is hypoallergenic) is sterling silver.

About Ring

IS THERE A SIZE GUIDE OR MEASURING SCALE?
Yes! there is a size chosen picture. What size are you on a regular ring? You can do one up to your size. Our website usually shows US size.
HOW TO CHOOSE RING SIZE?
You just measure what size your knuckle is on the finger you want to wear the ring on and then look up how to relate that value to ring size.
IS THE INSIDE OF THE RING SMOOTH?
It's completely smooth, So it fits nicely on your finger.
IS THE CZ SHINE?
Yes, AAA CZ is very bling and shining, can compare with diamonds.
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